microGo | micro RoadPilot | RoadPilot Pro | LaserPilot | Geodesy

microGo

• When connecting my microGo to my PC after installing the software, why does it indicate offline?
  1. Make sure that there is an R logo by your clock, if not start RoadPilot Sync by running it from your Windows Start menu: Start/Programs/RoadPilot/RoadPilot Sync.
     
     Make sure you are running the latest version of RoadPilot Sync. The current versions can be downloaded from our support page.
     
     If the drivers are not installed this could be the cause of the problem.
     Please review the Installation Guides on our support page.
     
     If you have any program running the background like:
     1. Active Sync
     2. HotSync
     3. Nokia PC Suite
     4. or equivalent software for connecting to a handheld PC or mobile phone
     
     This could cause connection problems and we would suggest closing the running application (you may need to use device manager to close the application).
     
     Once the applications has been closed or terminated you may need to re-start RoadPilot Sync by right clicking the R logo and selecting exit and the starting is again using the above instructions.
     
     If you are still having trouble the please contact Technical support on 0870 240 1701
• Can I hardwire my microGo into my car?
  1. Currently there is not a hardwire kit available and should be powered form the cigar lighter power source in you vehicle. Please note: Do not cut off the cigar lighter power adapter and attempt to direct wire the microGO.
• I have just received my microGo, will it work straight out of the box?
  1. The microGo should work out of the box but we would recommend connecting up to your PC and performing an update to ensure that you have the latest camera database.
• Can I move my microGo from car to car?
  1. Yes you can move your microGo from car to car with out restriction. To make it easier you can obtain an additional car kit from our Sales department and they can be contacted on 0870 240 1701.
• My unit comes up with a warning triangle as apposed to the usual speed warning in a circle, what does this mean?
  1. This means that you have stored a user location either by accident or you have noticed a missing camera and added this location. If you now wish to remove this location from your RoadPilot what you will need to do is:
     
     1. When you encounter this user location, press and hold the button for a few seconds.
     2. The screen will then display that it is deleting the location in 5 seconds and start counting down.
     3. Once the count down has finished the user location will be removed.
     
• Why does my unit spend a lot of time off-line, take a long time to come online or frequently goes on and off-line seemingly at random?
  1. This can be caused my a few things, if you have a UV/Heat reflective or Athurmic windscreen this will cause poor GPS reception. If you are unsure please contact your vehicle manufacturer to clarify. If you do have one of these windscreens then usually there will be a spot on the screen that is free from this coating and you could position your antenna there (please check with your vehicle manufacturer)..
     
     If you windscreen is heated (like the rear window but with finer mental elements) this can cause GPS signals to dissipate causing poor GPS reception. If you are unsure please confirm with your vehicle manufacturer and again there are usually part of the screen that are free from this can you could position the antenna there.
     
     If the antenna cable has been coiled this could also cause poor reception, random drop outs or slow start ups. If you could run the cable in lengths this should improve the GPS reception.
     
     If you are still finding that the GPS reception is poor then please contact technical support on 0870 240 1701.
• My microGo seems to have lost its voice, what has happened?
  1. If you are finding that your RoadPilot is operating normally but has lost its voice then please contact Technical support on 0870 240 1701 and we will look into this for you.
• What are the dimensions of the microGo?
  1. 30mm (depth)
     50mm (width)
     60mm (height)
     The depth of the microGo with car mounting bracket: 130mm (max).
• How do I change the speed at which I receive a warning when travelling though a variable speed limited motorway?
  1. When your car is stationary and parked you can get access to the setting by the following
     
     1. Tap the button until you see the screen Press and hold to modify settings. At this point press and hold the button until the screen changes.
     2. Tap the button once so that the Warning is selected and then press and hold the button until the screen changes.
     3. Tap the button again until the you see the option titled Variable Speed Limit Warning Speed.
     4. Press and hold the button to cycle though the options and the let go of the button when the speed limit required it reached. The values range from 30 to 70 mph in 10 mph increments.
     
     Once finished if you wait a few seconds the settings menu will exit and return you to the speed screen.
• After powering up my RoadPilot I get the message Database Expired What does this mean?
  1. What this means it has been almost 3 months since you last update and you need to perform an update but connecting your RoadPilot to your PC. This message bears no relation to your subscription status. If you have a query regarding your subscription please contact our subscription team on 0870 240 1701 selecting option 4.
• What Voltage does the microGo work on?
  1. The microGo can operate on 12v-24v, so it can be used in larger commercial vehicles.